Shipping Policy

1. Overview

This Shipping Policy explains how prescription orders are prepared, shipped, tracked, and handled after a valid prescription is issued. WellMensRX is not a pharmacy and does not dispense medication. Licensed pharmacy partners, including Epiq Scripts and Rush Pharmacy where available and appropriate, dispense and ship prescriptions.

This Policy is part of our Terms of Service.

2. Where We Ship

Prescription orders are shipped only within the United States and only where the requested telehealth service, prescription, and pharmacy delivery are legally and operationally available. We do not ship prescription orders internationally. Prescription shipments may not be available to P.O. boxes, freight forwarders, hotels, temporary addresses, or locations where carrier or pharmacy rules prohibit delivery.

3. Pharmacy Processing and Carriers

After an independent clinician issues a valid prescription, the prescription is sent to a licensed pharmacy partner for fulfillment. The pharmacy chooses the carrier and shipping method based on the medication, destination, cold-chain needs, pharmacy workflow, and carrier availability. Carriers may include USPS, UPS, FedEx, or another approved carrier.

Tracking information is typically sent by email, text, portal message, or carrier notification after the pharmacy creates a shipping label or releases the package.

4. Estimated Timing

• Clinical review: Timing depends on clinician availability, completeness of intake, required follow-up questions, and state rules.
• Pharmacy processing: Approved prescriptions are commonly processed within 1-3 business days, but compounding volume, prescription clarification, supply availability, and pharmacy hours may affect timing.
• Transit: Delivery commonly takes 1-5 business days after carrier pickup, depending on destination and shipping method.
• Total timeline: Many orders arrive within the same week after complete intake and clinician approval, but delivery dates are estimates, not guarantees.

Weekends, holidays, weather, carrier disruptions, supply constraints, prescription clarification, and state-specific requirements may delay fulfillment or delivery.

5. Cold-Chain and Temperature-Sensitive Medication

Some anti-aging or longevity medications, including certain compounded injections, may require temperature-controlled handling. Follow the pharmacy's label and insert instructions. Those instructions control over any general information on this page.

• Temperature-sensitive shipments may include insulation, gel packs, cold packs, or other pharmacy-selected packaging.
• Cold packs may be partially or fully thawed on arrival. That alone does not always mean the medication is unsafe.
• Open the package promptly, inspect it, and place medication in the refrigerator if instructed. Do not freeze unless the pharmacy specifically instructs you to do so.
• If medication arrives warm to the touch, frozen when it should not be frozen, leaking, damaged, or outside the pharmacy's handling instructions, do not use it. Contact support and the dispensing pharmacy promptly.

6. Discreet Packaging

Prescription shipments are generally sent in plain packaging. The outer package may show the dispensing pharmacy's return address, required carrier information, and legally required shipping labels. Medication names, directions, lot numbers, beyond-use dates, warnings, and required pharmacy information appear on internal labels or inserts as required by law.

7. Signature, Pickup, and Delivery Attempts

Some shipments may require a signature, adult signature, carrier pickup, or delivery to a secure location. If you miss a delivery attempt, you are responsible for promptly following carrier instructions. Delays caused by missed delivery, failure to pick up a held package, or failure to monitor tracking may affect medication quality and refund eligibility.

8. Address Accuracy

You are responsible for providing a complete, current, and deliverable shipping address. Before each order or renewal, confirm your address in your account or by contacting support. Once a prescription is in pharmacy processing or shipment, address changes may not be possible.

Orders shipped to an incorrect, outdated, incomplete, or undeliverable address provided by you may not be eligible for refund or free replacement.

9. Lost, Stolen, or Missing Packages

If tracking shows a package is missing or delivered but you cannot find it:

• Check your mailbox, porch, package room, leasing office, neighbors, household members, and carrier pickup locations.
• Wait up to 24 hours if the carrier recently marked it delivered, because some delivery scans happen before final drop-off.
• Contact us within 7 days of the delivery scan or missed expected delivery date.

If the carrier confirms loss in transit, we will work with the pharmacy on a replacement or refund. Packages confirmed delivered to the address you provided but stolen afterward are not automatically eligible for free replacement, though we may review them case by case.

10. Damaged, Incorrect, or Unsafe Packages

If your package is damaged, leaking, visibly tampered with, incorrectly labeled, incorrect, or unsafe to use, do not use the medication. Contact us within 7 days of delivery, or within 24 hours for temperature-control concerns. Include photos of the outside package, shipping label, internal packaging, medication, and any visible damage.

Refunds, replacements, and credits are handled under our Refund Policy.

11. Shipping Costs

Shipping costs, expedited options, replacement shipping, and any taxes or fees are disclosed at checkout or in your account when applicable. Some plans may include standard shipping. Additional shipping or replacement fees may apply for address errors, missed delivery, patient-requested expedited handling, or other circumstances caused by information or actions outside our control.

12. Contact